FAQ

The range on this website consists of skin care, hair care, lip care, sun protection and sets. Browse the collections and open a product page to check its specific options and details.

Shipping charges and any free-shipping offer are settled at checkout. The usual handling period is around 1–2 business days, and estimated shipping or delivery is 3–5 business days after dispatch. These periods are not a promise of arrival on a particular date.

We accept both defective and non-defective returns and offer exchanges, including for a change of mind, personal preference or an incorrect selection. Apply within 30 days after delivery. Non-defective goods must be new and unused, in original condition with their packaging, tags and accessories.

Returns are mailed after authorization, using the free return label included with the parcel. We apply no restocking fee. Exchanges depend on stock; a refund approved after review is processed to the original payment method within 10 days after approval.

For broken, defective, wrongly sent or missing merchandise, contact us with your order number, checkout email and photos or video of the goods and packaging. The contact block below can also be used for order or policy questions; supply a tracking number for transport issues.

Use only the real payment choices presented by checkout. Essential cookies support browsing, security and ordering, and optional analytics or advertising-effectiveness tools may operate if enabled and allowed. The footer links to the full set of policies, including shipping, refunds, payment, privacy and terms.